Solutions Offered

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From planning to launch, I guide the entire implementation process to ensure your LMS is set up right the first time—with minimal stress and maximum impact.

I tailor system settings, roles, and permissions to match your organization’s structure and set up smart governance practices that keep your LMS secure, stable, and scalable.

I design intuitive learner experiences and help build communication strategies that boost engagement, drive adoption, and keep training on track.

I connect your LMS with the tools you already use—HRIS, SSO, content libraries, and more—so everything works together seamlessly.

I help you make sense of your training data by setting up dashboards and custom reports that deliver the insights your team actually needs.

I handle the back-and-forth with your LMS vendor, help plan and test upgrades, and make sure you’re getting the most from your platform.

I train admins and learning teams on how to use the system effectively, so your team can confidently manage day-to-day tasks and changes.

From learner guides to internal admin SOPs, I create clear documentation and messaging that supports smooth rollouts and system changes.

I plan and execute data migrations carefully, whether you're switching systems or just cleaning things up—so nothing gets lost in the move.

Whether it’s troubleshooting, routine maintenance, or updating settings, I can take LMS admin work off your team's plate so things keep running smoothly.

Need help choosing the right features, workflows, or content strategy? I’ll partner with you to align your learning tech with your business goals.

▪ Challenge: Implement a new LMS platform for a complex organization with 150,000 users. 

▪ Action: I led the technical implementation including platform setup, configuration, identified incompatible data and content and updated for new platform, established governance, admin training, and more.

▪ Result: Implemented a stable, scalable system with accurate data and a great learner experience.

▪ Challenge: Learners submitted negative feedback about LMS homepage navigation experience and difficulty finding training.

▪ Action: I redesigned the experience with input from cross-functional teams.

▪ Result: The improved navigation caused a 12% increase in training completion rates.

▪ Challenge: LMS vendor released a new feature changing how learner history data can be accessed and stored.

▪ Action: Led the overall project to implement the new feature, completed robust quality assurance checks, and coordinated with multiple teams to test and implement.

▪ Result: Migrated 3+ million records with no data loss, ensuring reporting continuity and compliance.

▪ Challenge: None of the LMS reports met the needs of a high-visibility L&D program, including top executives among its 3,000 learners.

▪ Action: I created custom, pre-built Excel templates that made reporting fast, consistent, and easy to update.

▪ Result: Leaders could send reporting quickly using real-time data with minimal effort, allowing them to focus their time on what's important.

▪ Challenge: The L&D team could not handle the volume of support requests coming in and learners were having to wait sometime days for an answer from the team.

▪ Action: I created a self-service ticketing system using tech already owned, replacing the the outdated process. Learners could potentially answer their own question before submitting a ticket.

▪ Result: Requests dropped by 50% in six months and I was able to expand access from 1,500 to 20,000 users, all without new software.

▪ Challenge: A compounding data issue occurred over several months caused $80,000 in overpayments. 

▪ Action: I performed a random audit, uncovered the issue, and partnered cross-functionally to determine the course of action.

▪ Result: Corrected the error, recovered the money, and put safeguards in place to prevent similar issues happening in the future.