Consulting Services
My services fall into two core categories, depending on the scope of the work and the needs of the organization:
Day-To-Day Optimization and
Long-Term Transformation
Root Cause Analysis
Advanced Configuration
Advanced Configuration
▪ Assess system pain points, gaps, and process breakdowns
▪ Identify what’s not working and why
▪ Recommend focused, practical next steps
Best for: Teams unsure where to start or facing recurring issues
Advanced Configuration
Advanced Configuration
Advanced Configuration
▪ Set up scalable structures, workflows, and user roles
▪ Align system settings with your content, programs, and goals
▪ Clean up cluttered, outdated, or inconsistent structures
Best for: Teams needing to restructure, expand, or fix existing setups
Learner Experience & Adoption
Learner Experience & Adoption
Learner Experience & Adoption
▪ Improve navigation and simplify the learner journey
▪ Redesign pages, menus, and libraries to boost engagement
▪ Create messaging and support plans for better adoption
Best for: Teams with poor UX, low completions, or frequent learner complaints
Change Management Strategy
Learner Experience & Adoption
Learner Experience & Adoption
▪ Craft L&D team strategy and communication plans for major LMS changes
▪ Tailor messaging by audience for clarity and buy-in
▪ Plan L&D team resources, processes, and support plans
Best for: Teams rolling out a big change who want it to land smoothly and stick
Admin Enablement
Reduce Support Tickets
Reduce Support Tickets
▪ Help admins gain confidence to manage responsibilities
▪ Create job aids, guides, and documentation to support admin
▪ Establish internal processes for admins, backups, and L&D team
Best for: Small or growing teams that need more internal LMS knowledge
Reduce Support Tickets
Reduce Support Tickets
Reduce Support Tickets
▪ Analyze and build internal help centers or knowledge bases
▪ Streamline LMS request workflows and forms
▪ Cut repetitive support questions with smart tools
Best for: Teams overwhelmed by user requests or basic admin tickets
Not Sure Where to Start?
Let’s talk through what’s working, what’s not, and how I can help.
Implementation
Upgrades & Vendor Updates
Upgrades & Vendor Updates
▪ Guide rollout timelines, stakeholder planning, and learner adoption
▪ Design scalable structures in partnership with stakeholders and SMEs
▪ Support QA testing, launch strategy, and change management
Best for: Teams launching a new LMS or learning platform
Upgrades & Vendor Updates
Upgrades & Vendor Updates
Upgrades & Vendor Updates
▪ Planning and QA testing for major upgrades or changes
▪ Advise on adjusting settings, workflows, and UX
▪ Communicate changes clearly to users and stakeholders
Best for: Teams going through major changes
Governance & Process Ownership
Governance & Process Ownership
Governance & Process Ownership
▪ Define admin roles, responsibilities, and review cycles
▪ Create sustainable documentation and decision-making flows
▪ Align learning processes with business operations
Best for: Teams managing system sprawl or growing admin complexity
L&D Tech Ecosystem Strategy
Governance & Process Ownership
Governance & Process Ownership
▪ Assess overlap and integration opportunities
▪ Clarify what belongs in the LMS vs. other platforms
▪ Assess overall LMS and align with business goals
Best for: Teams juggling multiple platforms or evaluating new tools
Not seeing what you need?
Every organization is different and so is every project.
If you don’t see what you’re looking for, I’m happy to talk through your goals and see how I can help.
Audrey is a responsive, positive, and all around wonderful business partner.”
Kristin R.
Project Examples
LMS Implementation
LMS Homepage Redesign
LMS Homepage Redesign
▪ Challenge: Implement a new LMS platform for a complex organization with 150,000 users.
▪ Action: I led the technical implementation including platform setup, configuration, identified incompatible data and content and updated for new platform, established governance, admin training, and more.
▪ Result: Implemented a stable, scalable system with accurate data and a great learner experience.
LMS Homepage Redesign
LMS Homepage Redesign
LMS Homepage Redesign
▪ Challenge: Learners submitted negative feedback about LMS homepage navigation experience and difficulty finding training.
▪ Action: I redesigned the experience with input from cross-functional teams.
▪ Result: The improved navigation caused a 12% increase in training completion rates.
Learner Data Migration
Custom Report Templates
Custom Report Templates
▪ Challenge: LMS vendor released a new feature changing how learner history data can be accessed and stored.
▪ Action: Led the overall project to implement the new feature, completed robust quality assurance checks, and coordinated with multiple teams to test and implement.
▪ Result: Migrated 3+ million records with no data loss, ensuring reporting continuity and compliance.
Custom Report Templates
Custom Report Templates
Custom Report Templates
▪ Challenge: None of the LMS reports met the needs of a high-visibility L&D program, including top executives among its 3,000 learners.
▪ Action: I created custom Excel templates that made reporting fast, consistent, and easy.
▪ Result: Leaders sent reporting quickly using real-time data with minimal effort, allowing them to focus their time on what's important.
Cost-Saving Improvements
Catching What Others Miss
Catching What Others Miss
▪ Challenge: The L&D team could not handle the volume of support requests coming in and learners were having to wait sometime days for an answer from the team.
▪ Action: I created a self-service ticketing system using tech already owned, replacing the the outdated process. Learners could potentially answer their own question before submitting a ticket.
▪ Result: Requests dropped by 50% in six months and I was able to expand access from 1,500 to 20,000 users, all without new software.
Catching What Others Miss
Catching What Others Miss
Catching What Others Miss
▪ Challenge: A compounding data issue occurred over several months caused $80,000 in overpayments.
▪ Action: I performed a random audit, uncovered the issue, and partnered cross-functionally to determine the course of action.
▪ Result: Corrected the error, recovered the money, and put safeguards in place to prevent similar issues happening in the future.
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Learn how Morgan LMS Solutions helps teams untangle learning tech, improve the learner experience, and achieves real results.
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Learn more about my background, approach, and how I help make learning tech work better.
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Have a project in mind or just want to explore what’s possible? Reach out and let’s connect.